Accepted Payment Methods when Purchasing

All major credit cards and debit cards are accepted by most of our agents. You can verify with your local agent which payment methods are acknowledged.

Alcohol

Alcohol consumption is prohibited on all buses. Acadian reserves the right to refuse access to anyone with a behaviour disturbing other passengers.

Animals

Only guide dogs for people with visual impairment or service dogs for those with reduced mobility are permitted. You are not allowed to carry an animal, whether in a cage or not, on the buses or in the luggage compartments.

Baggage

Each passenger is entitled to two suitcases and a carry-on case. The carry-on case (maximum of 2 feet x 1 foot) should fit in the compartments located above the seats, on the bus.

Two additional pieces of luggage can be accepted, given that an extra $5 is charged per bag with a purchase of a one-way ticket, and $10 a bag, when you buy a round trip ticket. Tax not included. You must inform the company of the extra baggage when purchasing your ticket.

No baggage should weigh more than 34 kg (75 pounds) or be larger than 60 cm x 60 cm x 90 cm
(2 ft x 2 ft x 3 ft) or 0.30 m².

Bicycle

You can bring your bicycle on the bus. The following fees apply:

		Wrapping material is available at your local agent. Boxes are available for $6 each (plus taxes) and bags are available for $3 each (plus taxes); depending on what is available at your agency.
		A $5 transportation-fee is applicable. Insurance is available (maximum value of $1,000) for an additional low cost.
		At transfers on our network or with any other carrier, the bicycle will be transit via our courier express service and will be handled by drivers.
		We always try our best to but the bicycle aboard the bus in which the passenger will be on. However, it is possible that due to a lack of space that the bicycle be put on another bus.
		Upon arrival at your final destination, providing that your bicycle is on the same bus, the driver will handle it to you upon signature of the busbill completed at departure. Otherwise, the bicycle will have to be picked up at the courier express counter.

Child 0-4 years old

A child under 5 years old must be accompanied by a person of at least 14 years of age. He or she will travel for free if the escort purchases a round trip ticket. A $5 fee (plus tax) will be charged for a one-way trip.

You must also be informed that only one child per adult can travel under these conditions. Any additional child will travel at the same rate indicated for children 5-12 years old. A proof of age will be required when purchasing the ticket or getting on the bus.

Child 5-12 years old

Children aged between 5 and 12 years old are entitled to important discounts on the purchase of one way (40%) or round trip (15%) tickets. The discount for round trip tickets can be applied only if a person at least 14 years old accompanies the child. Children 5, 6 and 7 years old must be accompanied by a person at least 14 years old. A proof of age will be required when purchasing the ticket or getting on the bus.

Expiration of tickets

Tickets for travel on Acadian network have no date of expiration and are valid for travel at all times upon seat availability.

Lost Tickets

Acadian is not responsible for lost, stolen or damaged tickets. These tickets will not be replaced or reimbursed.

Online Purchase:

It is not possible to purchase tickets online. You must go to one of our customer service locations.

Reimbursement of Unused Ticket

Tickets delivered by Acadian can be reimbursed if not indicated differently. You can send your request to the following address: 300 Main Street Unit B2-2, Moncton, New Brunswick E1C 1B9. Please note that a receipt or a register slip from a credit or debit card is not considered sufficient to obtain a refund. You will also be charged administrative fee of 15%.

Reservation

Acadian does not accept reservations, unless you need a bus accessible by passengers with reduced mobility; the seats are available under a first come, first serve basis.

Round Trip Ticket

Additional discounts, up to 15%, are offered when you purchase round trip tickets.

Seniors

People 60 years old and over can benefit from reduced prices on Acadian network. To profit from these rebates, you must show a proof of age when purchasing the ticket or getting on the bus. 15% rebate on one-way fares, and an additional 15% rebate on return fares.

Services not provided in a town

The city you have chosen is not served directly by Acadian. It may be served by another company. Contact your nearest Acadian agent for information on fares and schedules for this destination.

Student

A full-time student can profit from a reduced rate as long as a proof of student status is presented. This proof is to be shown when purchasing the ticket and when embarking on the bus. It is impossible to get the discount after the trip; it is the student's responsibility to have the necessary documents when purchasing the ticket or getting on the bus. Students between 13 and 17 years of age have to show a proof of age only. Students can claim a 15% rebate on one-way fares, and an additional 15% on return fares.

Ticket for someone in another city

It is possible to buy a ticket for someone in another city. To do so, you have to purchase it at a bus terminal (Acadian' or any other participating company serving the city where you live). The sale will be confirmed by fax at the point of origin bus terminal. Please note that a non-refundable ($5 to $15) will be charged in addition to the ticket price.

Tobacco

It is forbidden to smoke on the buses.

Traveling with a Baby

It is possible to travel with a baby. However, it is important to take note of the following:

		Our seats are not equipped with the necessary installations for a child safety seat.
		It is not possible to get up and walk down the aisle to calm or comfort the child.
		The restroom does not have a dressing table.

The stroller and baby seat are not considered as baggage. Therefore, the parent is allowed two extra pieces of baggage and a carry-on case.

Unaccompanied Child

A child aged between 8 and 12 years old can travel unaccompanied, as long as he or she presents a document called « Document for unaccompanied Children ». For the child's security, connections outside our network are not possible and only a one-way ticket can be bought. Also, children can not board or get off the coach where there is no Acadian agent (ticket sales).

Here are some recommendations to ensure that your child has a safe and pleasant trip:

		Arrive 30 minutes prior to the departure time in order to buy the ticket and complete the Document for Children Traveling Alone.
		Clearly identify your child's luggage.
		Go onboard with your child to choose a seat and show him or her where the restroom is.
		The child should remain seated except to go to the restroom or to talk to the driver.
		Give your child something to eat and drink, a book to read or a type of game that will not disturb the other passengers.
		Inform the person that is to greet your child of the exact time of departure and arrival, as well as the bus number, if possible.

Stay with the child, and do not leave until the child has boarded and the coach has departed from the station.